Website: https://absautocare.co.uk
Overview
At ABS Auto Care, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, this policy outlines how you can request a refund or return.
Returns
- You have 14 days from the date of delivery to return a product for a refund or exchange.
- To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging.
- You must provide proof of purchase (order number or receipt).
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized products
- Perishable goods (e.g., food, flowers)
- Digital downloads or services
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–14 business days.
- Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Exchanges
- If you need to exchange an item for the same product, send it back following the return instructions.
- If you want a different item, please place a new order and return the original item for a refund.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.
- We will arrange a replacement or full refund at no additional cost.
Return Process
To initiate a return or refund:
- Contact our support team at [your support email/contact page] with your order number and reason for return.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided by our team.
Contact Us
If you have any questions about refunds or returns, please contact us:
- Email: sales@absautocare.co.uk
- Website Contact Page: https://absautocare.co.uk/contact